Copperhost Status

[Scheduled] Scheduled: US-East network capacity upgrade

2026-07-08T12:00:00Z

Scheduled — 2026-07-08T12:00:00Z
We will upgrade network capacity in our US-East region on July 15, 02:00–04:00 UTC. Brief connectivity blips of up to a few minutes are possible for hosted sites and the control panel during the window. Email and DNS are not affected. No action is required on your part.

[Resolved] Email delivery delays

2026-07-05T11:15:00Z

Resolved — 2026-07-05T11:15:00Z
The backlog has fully cleared and mail is delivering at normal speed. Total impact: delayed delivery for roughly two hours. No messages were lost.

Monitoring — 2026-07-05T10:28:00Z
The queue is draining and delivery times are returning to baseline. We are monitoring the backlog as it clears.

Identified — 2026-07-05T09:41:00Z
A mail queue processor on one node became stuck following a routine package update. We are restarting the affected workers and draining the backlog.

Investigating — 2026-07-05T09:12:00Z
We are investigating reports of delayed inbound and outbound email. Messages are queuing normally and are not being lost — delivery is simply slower than usual.

[Resolved] DNS resolution failures for EU-routed queries

2026-06-22T15:05:00Z

Resolved — 2026-06-22T15:05:00Z
DNS resolution is fully restored across all regions. Impact window: approximately 45 minutes for EU-routed queries. We have added a validation gate to our resolver config pipeline to prevent a repeat.

Monitoring — 2026-06-22T14:49:00Z
The rollback is complete and query success rates have returned to normal. Monitoring to confirm stability.

Identified — 2026-06-22T14:21:00Z
A bad configuration push to the EU anycast resolvers caused a subset of queries to fail. We are rolling the change back.

Investigating — 2026-06-22T14:03:00Z
We are seeing elevated DNS query failures for customers routed through our Frankfurt resolver. Other regions are unaffected. Investigating now.

[Completed] Completed: email storage migration

2026-06-05T04:36:00Z

Completed — 2026-06-05T04:36:00Z
The migration completed ahead of schedule with no impact to mail delivery. Webmail is fully available.

In progress — 2026-06-05T03:00:00Z
The migration window has begun. Webmail may be intermittently unavailable for the next two hours.

Scheduled — 2026-05-29T16:00:00Z
We will migrate email storage to faster hardware on June 5, 03:00–05:00 UTC. Webmail may be briefly unavailable; mail delivery continues to queue and will not be lost.

[Resolved] Control panel login failures

2026-05-30T22:09:00Z

Resolved — 2026-05-30T22:09:00Z
Control panel access is fully restored. Impact: about 1h20m of intermittent login failures. Hosting, email and DNS were never affected. We have added certificate-expiry alerting at the 30-day mark.

Monitoring — 2026-05-30T21:58:00Z
Logins are succeeding again after the new certificate was rolled out. Monitoring for any repeat failures.

Identified — 2026-05-30T21:10:00Z
An expired internal certificate was being rejected by our session service. We are issuing and deploying a replacement.

Investigating — 2026-05-30T20:47:00Z
Some customers are unable to sign in to the Copperhost control panel. Hosted sites, email and DNS are fully unaffected. Investigating.

[Resolved] Elevated latency for US-East hosted sites

2026-05-11T09:32:00Z

Resolved — 2026-05-11T09:32:00Z
Latency has returned to normal across all hosted sites. No data was affected. We are adding storage capacity to give the cluster more headroom.

Monitoring — 2026-05-11T08:40:00Z
Response times have improved following the rebalance. We continue to monitor as traffic normalizes.

Identified — 2026-05-11T07:05:00Z
Increased load on one storage cluster is causing elevated I/O latency. We are rebalancing traffic away from the affected nodes.

Investigating — 2026-05-11T06:30:00Z
We are investigating slower-than-normal response times for a subset of hosted sites in our US-East region.

[Resolved] Partial hosting outage in US-East (power fault)

2026-04-18T04:22:00Z

Resolved — 2026-04-18T04:22:00Z
All hosted sites and the control panel are fully restored. Total impact: about two hours for affected US-East customers. Redundant power to the affected hall has been validated, and a full post-incident review has been published to customers.

Monitoring — 2026-04-18T03:40:00Z
Roughly 90% of affected sites are back online after migration. We are bringing the remaining nodes up and monitoring closely.

Identified — 2026-04-18T02:35:00Z
A power distribution fault in one datacenter hall took a rack of hosting nodes offline. Affected sites are being migrated onto healthy capacity.

Investigating — 2026-04-18T02:14:00Z
We are aware of an outage affecting a portion of hosted sites and the control panel in our US-East datacenter. We are engaging the facility team now.